September 10, 2025 - Carter Web 2.15.1 & Carter Mobile 2.15.1
Carter Web
Orders
Task Step Questions and Answers are now displayed in the Order Summary.
Fixed an issue where users were receiving an 'Invalid Value' error when selecting the state on order creation.
Fixed an issue where administrator users were unable to update photo captions for order photos.
Multiple Technicians can be assigned to task based orders.
For task based orders, customer name can be updated up until the order enters 'Working' status.
Task based orders can now utilize 'Lead Technicians' if required.
Carter can now be configured to use multiple unique order types.
Updates to Initial ETA for task based orders.
Products
Updates to SKU validation.
Compensation and Pricing are now correctly updating after a product is approved.
Mass editing for product compensation and pricing.
Notifications
Notifications will now be sent to appropriate users when a MVA or Turn Away fee has been used.
Carter Mobile
My Work Day
Updated outside geofence notification for task based orders.
Added SAP Number question to order questionnaire.
Answers to task step questions now save once they have been entered.
Fixed an issue where taking photo for task steps caused a spinning icon and users were unable to continue adding photos.
When adding photos for a new repair, the previous sessions photos no longer remain.
Product Management
Product Management tool no longer retains info from previous sessions.
August 5, 2025 - Carter Web 2.14.9 & Carter Mobile 2.14.5
Carter Web
General
Added the ability to download photos.
Updates to Retailer Certifications.
Contacts
Fixed an issue that caused the store dropdown in the Contacts module to not list all stores.
When selecting a region in Contact Info, only valid regions for the selected district will be displayed.
Orders
Fixed an issue where users were unable to add photos to an order on the Photos tab.
Fixed an issue where generic products with no QR code are not being shown in the order summary.
Improvements to the order creation process for task based orders.
Performance improvements to Orders table.
Orders can now be correctly sorted by Sign-Off date in the Ready for Billing tab of the Orders table.
Order timeline now displaying properly for task based orders.
Fixed an issue where not all stores were being displayed when creating a new order.
Improvements to task status tracking.
Fixed an issue where the store contact list is not updated after selecting a new store when creating an order.
Fixed an issue in the Orders table causing technicians to show as N/A for task based orders.
Updated Order Resource requirements for different order types.
Various UI Improvements
Products
Updated the sorting order for product categories.
When editing a product category, the dropdown will automatically navigate to the existing category.
Products will now show the user who approved them along with a timestamp.
Various UI Improvements
Technicians
Updates to technician absences.
Carter Mobile
General
Status and Navigation bars are no longer hidden when using an Android device.
Various UI Improvements
My Profile
Updates to technician absences.
My Work Day
Task questions that contain links now function correctly.
Fixed an issue where users are incorrectly warned they are not within the geofence when starting an order.
Fixed an issue where the address was not populating within 24 hours of an in-home order.
Updates to UPC and Barcode scanning.
Fixed an issue where Field Managers were unable to join orders.
Fixed an issue causing users to receive the message "Cannot Start Geolocation" when leaving for an order.
Fixed an issue where distance displayed as -0.0 in order details.
Fixed an issue where the map appears as blue when opening order details.
My Work History
Fixed an issue where in some instances no work history was displayed until the user reinstalled the application.
Notifications
Fixed an issue where users were receiving notifications to acknowledge an order even though the order has been acknowledged.
July 8, 2025 - Carter Web 2.14.5 & Carter Mobile 2.14.2
Carter Web
General
Country and State information moved to the database.
Contacts
Fixed an issue where contact info was not loading for some contacts.
Store Information will now populate after a Retailer and Store are selected when creating a new contact.
Fixed UI Issues.
Contact record updates made to the store module.
Updates to contact records.
My Profile
Users are returned to the login page after requesting a password reset.
Orders
Fixed an issue where users were not able to select a country or state when creating a new in-home order.
Updates to mileage structure to accommodate state mileage rates.
Fixed an issue where manager contacts no longer display when a store or store contact is updated.
Fixed an issue where orders were not being displayed after being un-archived.
Store contacts will now refresh correctly after a new store contact is added.
Fixed an issue causing stores to not be saved on update.
Fixed an issue that allowed users to select a store contact before the store has been selected when creating an order.
Fixed an issue with incorrect color coding of technician order status under the Schedule tab of an order.
Fixed an issue where tasks were able to be added to closed orders.
Contacts updates in the Orders module.
Updates to the technician verification for Batch Import.
Disabled the questionnaire tab for In-Home orders.
Questionnaire photo questions can now be configured to allow the user to select from the camera roll.
Users are now able to paste customer phone numbers for In-Home orders.
Fixed an issue where the technician distance was displaying incorrectly for technicians with multiple orders assigned in a day.
Fixed an issue where default tasks were not being displayed for new In-Home orders.
Various UI Updates.
Products
Retailer selection in product modules now correctly sorts by retailer name.
Updates to Compensation and Pricing structure.
Updated fields to allow for for searching.
Updates to Fees structure.
Various UI Updates.
Stores
Updates made to the Google Maps API search to determine the latitude and longitude of a store.
Fixed an issue where the latitude and longitude of a store was not updated when a store address was updated.
Technicians
Moved addresses from the Info tab to the Addresses tab in the Technician Profile.
Reset Password email can no longer be sent to technicians who have a termination date set.
Fixed an issue where users were unable to scroll through the entire list of regions or districts.
Fixed an issue where managers were unable to un-approve an absence after it was approved.
Users
Fixed an issue where user emails were unable to be updated.
Reset Password email can no longer be sent to technicians who have a termination date set.
Moved addresses from the Info tab to the Addresses tab in the User Profile.
Carter Mobile
My Profile
Users are returned to the login page after requesting a password reset.
My Work Day
Fixed an issue where users were unable to add new products from the worksheet consecutively.
Having embedded links in summary questions will no longer cause the application to crash.
Fixed an issue where technicians were unable to select the continue button when being warned about being outside the geofence due to the text size.
Fixed an issue where orders that are closed by the No Show workflow stay in My Work Day until the app is relaunched.
Fixed an issue where category totals were being displayed in the incorrect order.
Fixed focus issues when switching between back and front camera.
Fixed an issue where searching for an item was giving incorrect results.
Order Items no longer show for In-Home orders.
Fixed an issue where technicians could start tasks without starting an the order.
Users are no longer able to sign outside of the signature pad.
Fixed an issue where technicians were able to complete tasks on closed orders.
Fixed an issue which caused the summary screen to crash when questions contained complex nesting logic.
Links can now be embedded in every question type.
Photo questions can be set to allow camera roll selection.
Improved compression when attempting to upload large volumes of photo data.
Products can now be exempt from requiring a QR code.
Products can now be marked as ineligible for repair.
Fixed an issue where single selection multi option questions are not showing up in the questionnaire.
Questionnaire photo questions can now be configured to allow the user to select from the camera roll.
Fixed an issue where photos were being duplicated from previous repairs when a user is adding a new repair.
My Work History
Updates to Order Timeline and Order Mileage when viewing order details in My Work History.
Notifications
Fixed an issue preventing users from receiving push notifications.
June 5, 2025 - Carter Web 2.14.1 & Carter Mobile 2.10.1
Carter Web
General
All drop down lists are now searchable.
Contacts
Fixed an issue where users were able to create duplicate contacts.
Fixed issues causing filters to not be applied correctly to Contacts table.
My Profile
Profile photo now updates correctly.
Notifications
Users will no longer be notified when an order is delayed, a technician may be late, a technician has arrived and when orders have been assigned to them.
Managers will now receive notifications when a technician has requested an absence.
Managers will be notified when a technician is marked late for an order.
Frequency of notifications for unacknowledged orders has been reduced.
Orders
Order Summary will now show a timeline of the order progression.
Updates to Google Maps API usage.
Update the Batch Import to include multi-technician orders where at least one technician is verified.
Fixed an issue where users were unable to delete archived orders.
Increased performance when fetching the list of available technicians when scheduling an order.
Pre-Order Check and Questionnaire tabs will now show "No questions available" instead of a blank screen when they do not contain any data.
Updates made to Order End Time and Order Duration.
Fees and Repairs will not be shown in order history for retailers that do not support them.
Users are now no longer able to assign technicians to orders that occurred in the past.
Fixed an issue where searching for a technician when scheduling an order does not return the full list of results.
Store Contacts are no longer missing from the Order Resources screen.
Fixed an issue where some products were not showing to add to an order in the Items screen.
Products
Fixed an issue where users were required to refresh Carter after a product category is archived to see the changes applied.
Fixed issues causing filters to not be applied correctly to Products table.
When a product is approved and pricing and compensation have been added, the pricing and compensation will now be updated for any scans of that product before it was approved.
Fixed an issue where the Categories table was not scrolling past 512 records.
Stores
Archived pricing levels will no longer display in the Price Level drop-down.
Fixed an issue where Batch Import tool was causing new Store Contacts to be added with the last name of 'null'.
Users
Fixed an issue where the region and/or district of a user could not be updated.
Fixed issue where filters were not being applied to Users table.
Workflow
Updates to notification and no-show workflows.
Carter Mobile
General
Fixed an issue where users were still receiving notifications after they have logged out.
Photos taken within the app will now also be saved to the user's camera roll.
Fixed an issue where the keypad was not closing when tapping on the screen.
Reset Password page now correctly scales to the screen size.
Updates to the Feedback Form to provide additional troubleshooting information.
My Profile
Absence request no longer disappear when they are pending approval but the date has passed. They will be displayed under Absence History.
My Work Day
Users will now be required to mark when they have arrived for an order. This will no longer be done automatically to avoid incorrect mileage capture.
Fixed an issue where users were unable to refresh the order list if no orders were present.
Fixed an issue where searching for products to repair was returning incorrect results.
Fixed an issue where users were directed to the Order Info screen after scanning instead of returning to the worksheet.
iOS users should no longer receive a black screen when taking a photo.
Fixed an issue where the item drop-down list background was showing transparent.
Fixed an issue where users were unable to re-open completed orders.
Fixed an issue where users were unable to submit an order in the 'Needs Signature' state if there were no items present in the worksheet.
Fixed an issue where technicians are asked if they need to order parts for retailers that do not support parts ordering.
Android users experiencing a system crash when taking photos within the app.
System will now detect when a crash has occurred and cache the photo, the user is then returned to the questionnaire/summary with the photo attached.
Users will now be able to select between using the 'Device Camera' or 'In-App Camera' packages. For users experiencing crashing the In-App Camera , while more limited in functionality, will not result in an application crash when taking photos.
Fixed an issue where users were unable to scroll through the worksheet when an order is in 'Needs Signature' or 'Closed' status.
Users will no longer see the option for CVP repairs for retailers that are not associated with the CVP program.
Fixed an issue where the pause times stops counting when a device goes idle.
Users will no longer be able to change the CVP eligibility question when continuing a repair.
My Work History
Fees and Repairs will not be shown in order history for retailers that do not support them.
Product Management
Users will now be able to add products one after another without receiving an error with the UPC.
April 17, 2025 - Carter Web 2.13.4 & Carter Mobile 2.9.15
Carter Web
Categories
Fixed an issue where users were unable to filter on Category, Category Parent and Retailer in the Categories tab.
My Profile
User Preferences
User Preferences - Date Format
User Preferences - Distance Units
User Preferences - Time Format
Notifications
Various Performance Improvements
Orders
Various Performance Improvements
Various UI Updates
Updates made to the Batch Order Import for additional contact information.
Certifications are now factored into order scheduling.
Updated how service types are displayed on the order summary page.
Addressed an issue with distance calculation logic distinguishing Home to Store versus Store to Store
Filtering orders on Scheduled Date is now returning the correct results.
Scheduled order time now correctly showing in the stores local time zone and not the users local time zone.
Fixed an issue where users were unable to filter based on Technician Name in the Orders module
Fixed an issue where active orders were being displayed in the Awaiting Technician tab.
Users are no longer locked out of an order after the No Show workflow is triggered.
Fixed an issue where order resources were not populating correctly after a store name has been updated.
Fixed an issue where users were not seeing the complete list of orders in the Awaiting Technician table.
Fixed an issue where he Pre-Order Questionnaire was being displayed when updating the Pre-Order Check for an order.
Store Contacts are now correctly displayed in Order Resources.
Vendor Invoice number correctly generated for all order types.
Fixed an issue where filters were reset on machines where multiple users are logging into Carter.
Products
Various UI Updates
Fixed an issue where the product categories were not expanding properly.
Fixed an issue where nesting was displayed incorrectly for product categories
Product photo captions now save correctly.
Fixed an issue where the incorrect retailer was being displayed when looking at product information.
Users will no longer see duplicate messages after updating product information.
Stores
Various UI Updates
Fixed an issue when archiving and deleting stores.
Users will no longer receive an error message "Store Number already exists" when updating a store.
Fixed an issue where information was not populating after selecting a retailer and store.
Fixed an issue where data was automatically populating when adding a new store.
When adding an address the country will default to United States.
Stores can now be updated if the store does not have a main phone number.
Fixed an issue where stores were being displayed for inactive retailers.
Fixed an issue where geolocation points were not being re-calculated after addresses are updated.
Technicians
Various UI Updates
Fixed an issue where inactive certifications were still available for use.
Technician Date of Birth can now be entered manually.
Fixed an issue where the Salary dropdown becomes responsive after interacting with the Employee # field.
Added order status color coding to a technicians work history.
My Work History no longer shows earnings for salaried employees.
Mileage Summary will be shown for orders in My Work History.
Users
Fixed page navigation after selecting 'Save & Continue' when creating a new user.
Users will no longer see duplicate messages after unarchiving users.
Fixed an issue where the phone number was not being saved when editing a user.
Workflow
Updates made to the Unacknowledged Order workflow frequency.
Carter Mobile
General
Fixed an issue where carter was not launching from the reset password email on mobile devices.
My Profile
Profile Picture now displaying properly in menu.
User Preferences
User Preferences - Date Format
User Preferences - Distance Units
User Preferences - Time Format
My Work Day
Repair Process Updates
Various UI Updates
Various Performance Improvements
Worksheet Scanning can now be controlled at the retailer level.
Users will now be able to select a repair type when they have zoom settings enable on their device.
Users will now receive a notification when they have been marked a no-show for an order.
Fixed an issue which caused the fee counts to show up incorrectly for orders in My Work History.
Order geolocation tracking is longer paused when user is in My Work History
Users are no longer able to add products to the worksheet for retailers that do not allow product management.
Vendor Invoice number correctly generated for all order types.
Fixed an issue that caused incorrect totals to display in the order summary when using batch scanning.
Users are no longer locked out of an order after the No Show workflow is triggered.
Store Number is now shows on the Order Info tab in My Work Day.
Fixed an issue where users received "Cannot Complete Order" error when trying to complete an order.
Fixed an issue where order resources were not populating correctly after a store name has been updated.
Device updates made to numeric questions type.
Users will now be navigated to My Work Day after an order is completed.
Allow for duplicate questions within a questionnaire template.
Mileage Summary will be shown for orders in My Work History
Added a confirmation prompt for users attempting to leave for an order scheduled more than 6 hours into the future.
Selecting the start button for an order in the Needs Signature or Completed status will no longer result in a grey circle appearing on the screen
Removed the ability to select CVP Repair when continuing a repair.
Date Code/Model Number are now mandatory when ordering parts for a repair.
Updates made to repair point logic for Meijer repairs.
Store Notes now being displayed correctly.
My Work History
Various UI Updates
There is no longer a delay populating Total Earnings in My Work History
Fixed an issue where the scroll bar was not present in My Work History
Fixed an issue where timestamps were missing on some question for orders with multiple technicians assigned.
Work History is now shown in pages chronologically.
Category Totals are now displayed in the summary for orders in My Work History
March 12, 2025 - Carter Web 2.13.2 & Carter Mobile 2.9.13
Carter Web
Orders
Questionnaire Enhancements (3807, 3431)
Updates to Order Pause types (3813, 3733, 3720, 3694)
Fixed display bug when adding special requests to an order. (3785)
Updates to No-Show Workflow (3838)
Fixed an issue where users were not able to see the complete list of orders in the Awaiting Technician table. (3915)
Fixed an issue causing the store manager's name to not be displayed on the order summary. (3836)
Batch Import will now check to ensure technicians have verified accounts before attempting to assign orders to them. (3829)
Fixed an issue resulting in users being unable to upload photos to an order. (3787)
Updates to Service Types (3819, 3818)
Active Order count updated to give correct results. (3741)
Mileage calculations updated to include fixed mileage rates. (3701)
Repairs updated to allow for customization between retailers. (3711)
Technicians
Emergency Contacts are now optional. (3849)
Users can again view completed orders in the Technician Work History tab. (3810)
Added an error message when a user attempts to archive a technician who has open orders assigned to them. (3803)
Stores
Fixed an issue where users were unable to archive stores. (3906)
Users will no longer encounter the error "Store Number already exists" when updating store information. (3801)
Notifications
Fixed an issue causing ETA reminder push notifications to not be sent. (3777)
Notifications will now be sent when orders have not been acknowledged within a specified time frame. (3564)
