Release Notes Aug 5, 2025

Carter Web 2.14.9 & Carter Mobile 2.14.5

Carter Web

General

• Added the ability to download photos.
• Updates to Retailer Certifications.

Contacts

• Fixed an issue that caused the store dropdown in the Contacts module to not list all stores.
• When selecting a region in Contact Info, only valid regions for the selected district will be displayed.

Orders

• Fixed an issue where users were unable to add photos to an order on the Photos tab.
• Fixed an issue where generic products with no QR code are not being shown in the order summary.
• Improvements to the order creation process for task-based orders.
• Performance improvements to the Orders table.
• Orders can now be correctly sorted by Sign-Off date in the Ready for Billing tab of the Orders table.
• Order timeline now displays properly for task-based orders.
• Fixed an issue where not all stores were being displayed when creating a new order.
• Improvements to task status tracking.
• Fixed an issue where the store contact list is not updated after selecting a new store when creating an order.
• Fixed an issue in the Orders table, causing technicians to show as N/A for task-based orders.
• Updated Order Resource requirements for different order types.
• Various UI Improvements

Products

• Updated the sorting order for product categories.
• When editing a product category, the dropdown will automatically navigate to the existing category.
• Products will now show the user who approved them along with a timestamp.
• Various UI Improvements

Technicians

• Updates to technician absences.

Carter Mobile

General

• Status and Navigation bars are no longer hidden when using an Android device.
• Various UI Improvements

My Profile

• Updates to technician absences.

My Work Day

• Task questions that contain links now function correctly.
• Fixed an issue where users are incorrectly warned they are not within the geofence when starting an order.
• Fixed an issue where the address was not populating within 24 hours of an in-home order.
• Updates to UPC and Barcode scanning.
• Fixed an issue where Field Managers were unable to join orders.
• Fixed an issue causing users to receive the message "Cannot Start Geolocation" when leaving for an order.
• Fixed an issue where distance was displayed as -0.0 in order details.
• Fixed an issue where the map appears as blue when opening order details.

My Work History

• Fixed an issue where, in some instances, no work history was displayed until the user reinstalled the application.

Notifications

• Fixed an issue where users were receiving notifications to acknowledge an order even though the order had been acknowledged.